Performance (Service Level) Measurement Elements
3. Service Role/Source Mix
1. Supplier/Customer Value Chain
Derived from Diagram at WWW.Outsourcing-Mgmt.com
Notes:
This diagram illustrates the movement of an enterprise through four stages in preparation for managing via performance measures.
Step 1 involves identifying and defining the processes of the enterprise.
Step 2 involves mapping the value chain of these processes both within the enterprise and around it.
Step 3 involves deciding on the ratio of inhouse and outsourced management functions and labor functions.
Step 4 involves performing the complex analysis and planning necessary to define, develop, generate, and refine performance measures in relation to the enterprise goals.